Six in ten Romanians pay in cash when making purchases with cash-on-delivery, even though they have access to several electronic payment methods at delivery, such as card payment to the courier, payment via courier app or payment link, according to a national online survey conducted by Cargus.
The reasons behind the preference for cash payments on delivery are more psychological than technological. Four in ten Romanians (42%) fear online fraud, and over a third (37%) do not fully trust retailers.
Distrust is even higher among younger people: 52% of Gen Z say they do not trust online stores, and 43% fear fraud. In addition, 38% prefer to pay only after checking the product, while a quarter choose cash for the freedom to refuse the order without complications.
Curierulnational.ro
Observatornews.ro
